Customer claims stories
What our customers say about making a claim with HSBC Life
While no one wishes to claim on their Life Protection or Critical Illness policy, having the reassurance that HSBC Life is there for you and your family offers invaluable peace of mind.
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Mrs P - a critical illness cover claim for breast cancer
At the age of just 46 years old, Mrs P’s world imploded with the words “you have grade 2 breast cancer”.
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Sam - a critical illness cover claim for grade 2 breast cancer
I never thought I’d need to claim on my critical illness cover. It was one of those things I took out years ago, thinking I’d probably never use.
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Mrs J - death claim at age 65
Mrs J, was aged 63 when she took out cover in 2020. She wanted to have some protection as her grandson (aged 9) was living with her and her husband, they had special guardianship for him.