We have a three-step, telephone based claims service:  

1. You register a claim 
2. We assess the claim against the policy terms and conditions. 
3. A Personal Claims adviser will speak to you directly. No lengthy claim forms to complete and you sign the consent form digitally. 

Make a claim

It’s important to keep us up to date if your personal details or circumstances change. You can do this online via HSBC Life Access. You can also use HSBC Life Access to find all your policy documents.

You might need to update your policy details because:

• you move to a new address
• you change your name
• you change your bank details for premium payments
• you want to place your cover in Trust

Go to HSBC Life Access to log in or register

You can view all your policy documentation online by logging into HSBC Life Access.

If you want to review your level of cover or check that your policy is still right for you, get in touch with your financial adviser.

Go to HSBC Life Access