We’ve partnered with Square Health who can provide you with expert medical assistance and wellbeing support. Available to existing and new HSBC Life policyholders who apply via external distribution partners – benefits are accessible through the HSBC Health app.*
HSBC Online Health Services
HSBC Life Online Health Services video
What could Online Health Services do for you?
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Our app-based service provided by Square Health offers a range of benefits, such as expert medical assistance and wellbeing support with no consultation fees.
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Benefits are automatically included with all Life Protection and Critical Illness Cover policies*, for both new and existing policyholders including their partners. Children also qualify for certain benefits
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Proactively manage your health with fast access to medical experts, via your mobile app.
*HSBC Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your insurance.
About our partner – Square Health
Square Health was founded by practising doctors with more than 25 years of experience within the healthcare sector.
As a result, Square Health now provides expert medical services using the latest online technology.
The network includes over 5,000 UK-based medical professionals, including doctors and healthcare specialists. See full details at squarehealth.com
What services are available?
You can access all six of the services shown below. Children up to age 16 are covered for the Digital GP, Prescription Services and Second Opinion services.
| Health Services | You, as the Policyholder | Your partner | Your dependant children under the age of 16 | Your dependant children between 16 and 23 | Yearly benefit allowance limits |
|---|---|---|---|---|---|
| Digital GP & Prescription Services | ✓ | ✓ | ✓ | ✓ | Unlimited |
| Second Medical Opinion | ✓ | ✓ | ✓ | ✓ | 2** |
| Remote Physiotherapy | ✓ | ✓ | 8** | ||
| Health Check | ✓ | ✓ | 1* | ||
| Mental Health Services | ✓ | ✓ | ✓ | 8** |
*We want to point out that your Health Check allowance for a joint policy is one per year for each policyholder. For a single policy, the 1 per year allowance can be used by either you or your partner, but not both.
**Your allowances are shared between all family members who have access.
Case study 1 Second Medical Opinion
Ms H aged 34 took advantage of her HSBC Health Services during a period in her life when she sought some professional counselling. After downloading the app, she booked a therapy session available as part of the mental health support services.
After 5 weeks of regular video sessions with her counsellor, she began to feel in a much better place and felt her problem had been explored with a positive outcome and she had the tools in order to move forward. Overall, she noted the benefits as a very worthwhile addition to her protection cover from HSBC Life.
Source: customer interview November 2023
Case study 2 Digital GP
Madison, age 33, had a swelling on her eyelid. Her GP had prescribed an antibiotic cream, but the lump had returned and was increasingly painful. Maddie sought an urgent digital consultation with a GP via Square Health.
The doctor was concerned that the problem was more serious than a simple infection, and advised her to visit A&E. She went immediately, was seen by an ophthalmologist and successfully treated.
Source: SquareHealth June 2023
Getting Started
1. Download HSBC Health app from the app store
2. Open the app, then read and accept Square Health’s Terms & Conditions
3. Get registered
Square Health will email you within a few days of your Policy going live. Please click the link in the email to verify your email address and set up your password.
If you don’t verify your email address within 3 days you can click “forgot password” on the login page to re-trigger the registration email.
If you haven’t received the email within 2 business days of taking your policy out please call Square Health on 0330 822 1776 or by email at customerservice@squarehealth.com.
4. Once signed in to the app, follow the on-screen prompts to set up your profile.
Useful documents
Online Health Services brochure- Download file
20 Jun 2025|PDF497.15 KB