Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26134957/09_hsbc_paperless-claims-process-v6-1080p.mp4Paperless claims processOur online or over the phone approach saves time, allowing us to really focus on your client.Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135048/02_hsbc_day-one-decisions-v6-1080p.mp4Day one decisionsWe make decisions within one day of receiving the claims evidence in our quest to pay claims as quickly as possible. Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135151/04_hsbc_dedicated-case-manager-v6-1080p.mp4Dedicated Claims ManagersOne person manages the claim from start to finish giving your clients bespoke, personal support when its needed most. Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135252/05_hsbc_continuous-dialogue-v6-1080p.mp4Continuous dialogueKeeping your client up to date at a difficult time is of paramount importance.Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135350/06_hsbc_building-rapport-v6-1080p.mp4Rapport building client relationshipsClients have their dedicated Claims Manager’s number for direct contact when they need to talk.Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135517/01_hsbc_people-behind-the-claims-v6-1080p.mp4People behind the claimsOur team provide empathy, support and sensitivity in their drive to get claims paid fast.Watch Video
Play video at: https://dyrfdimwippjl.cloudfront.net/content/2025/08/26135624/07_hsbc_case-studies-v6-1080p.mp4Claims case studiesHear how we paid a cancer claim within 3 hours of notification and backdated a client’s claim with a £50,000 additional payment.Watch Video